Ipsen USA, Cherry Valley, Ill., announces that it is establishing an Atmosphere Technology Excellence Center in Kleve, Germany, and a Vacuum Technology Excellence Center near Rockford, Illinois, in response to customer demand for expanded technical services, identical metallurgical outcomes worldwide, and solutions for processing newly developed materials.
The Ipsen Germany location will exclusively build atmosphere batch and continuous systems, while the U.S. location will exclusively build all types of vacuum furnaces. Additionally, Ipsen India will continue to build atmosphere furnaces for the India and Southeast Asia markets. Our China and Japan locations will no longer manufacture new furnaces, and will focus on customer service and the sale of new equipment from the Excellence Centers.
As important, the customer relationship with Ipsen will remain unchanged, with continued support of customers at all global locations. Sales, service, and support teams remain local in each region, as speed of response can never be sacrificed.
All Ipsen plants remain open in all regions, as the aftermarket support of our customers is more than half of Ipsen’s annual business. Activities such as upgrades, local inventory of parts, and service will continue to be fully supported on a local basis.
