{"id":80,"date":"2016-03-03T15:32:41","date_gmt":"2016-03-03T15:32:41","guid":{"rendered":"https:\/\/staging.asminternational.org\/fas\/asm-technical-suppo-1\/"},"modified":"2022-11-23T08:32:26","modified_gmt":"2022-11-23T08:32:26","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.asminternational.org\/fas\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<h1>Technical Support<\/h1>\n<p><strong>Technical assistance is just a click away!\u00a0<\/strong><\/p>\n<p>Do you have a general website inquiry? Please contact ASM International Member Services by email at <a href=\"mailto:memberservicecenter@asminternational.org\">MemberServiceCenter@asminternational.org<\/a> or via phone at 440.338.5151, ext. 0.<\/p>\n<p>Are you having technical problems with our website community? Please email our Website Technical Support staff at <a href=\"mailto:ASMWebsiteSupport@asminternational.org\">ASMWebsiteSupport@asminternational.org<\/a> for assistance.<\/p>\n<p class=\"bold\"><strong>Web Browsers<\/strong><\/p>\n<p>ASM recommends the following browsers for use on ASM and affiliate websites:<\/p>\n<ul style=\"margin-left: 40px;\">\n<li><a href=\"http:\/\/www.microsoft.com\/windows\/internet-explorer\/default.aspx\" target=\"_blank\" rel=\"noopener\">Microsoft Internet Explorer<\/a> 9.0 or higher<\/li>\n<li><a href=\"http:\/\/www.mozilla.com\/en-US\/\" target=\"_blank\" rel=\"noopener\">Firefox<\/a> 22.0 or higher<\/li>\n<li><a href=\"http:\/\/www.apple.com\/safari\/\" target=\"_blank\" rel=\"noopener\">Apple Safari<\/a> 5.0.6 or higher<\/li>\n<li><a href=\"http:\/\/www.google.com\/chrome\">Google Chrome <\/a>30 or higher<\/li>\n<\/ul>\n<p><strong>ASM Website Performance<\/strong><\/p>\n<p>Our website is feature-rich with images and full-text documents (Adobe PDFs). To check the performance of your internet service provider, please select one or more of the performance server locations using the SpeedTest link below. A download speed of at least 768kbps indicates a broadband (or higher) connection.<\/p>\n<ul>\n<li><a href=\"http:\/\/www.speakeasy.net\/speedtest\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/www.speakeasy.net\/images\/speedtest\/speedtest_gry_minibox_80x15.gif\" alt=\"Speakeasy Speed Test\" width=\"80\" height=\"15\" border=\"0\" \/><\/a><\/li>\n<li><\/li>\n<\/ul>\n<p><strong>ASM Search &#8211; Autocomplete<\/strong><\/p>\n<p>We recently added an &#8220;autocomplete&#8221; feature on our website search. As you type in the search box, you can find information quickly by seeing search predictions that might be similar to the search terms you&#8217;re typing. If you click on a search prediction, you do a search using that prediction as your search term.\u00a0 This is designed to save you time searching against the vast amount of content on our website.<\/p>\n<p>The search queries that you see as part of Autocomplete are a reflection of the search activity of users and the content of web pages. Autocomplete predictions are automatically generated by an algorithm without any human involvement, based on a number of objective factors, including how often past visitors have searched for a term. If no predictions appear for a term or phrase, it could be because the search term is not popular enough.<\/p>\n<p>If you see an offensive Autocomplete prediction, please <a href=\"mailto:support@asminternational.org?subject=ASM%20Website%20Search%20Prediction%20-%20Offensive%20Prediction%20Submission&amp;body=Please%20tell%20us%20what%20words%28s%29%20you%20entered%20in%20the%20search%20box%20and%20what%20was%20the%20offensive%20prediction%20that%20was%20shown.%0A%0A\">email us<\/a> and we&#8217;ll use your report to improve preductions for future visitors.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical Support Technical assistance is just a click away!\u00a0 Do you have a general website inquiry? Please contact ASM International Member Services by email at MemberServiceCenter@asminternational.org or via phone at 440.338.5151, ext. 0. Are you having technical problems with our website community? Please email our Website Technical Support staff at ASMWebsiteSupport@asminternational.org for assistance. Web Browsers&#8230; <a class=\"view-article\" href=\"https:\/\/www.asminternational.org\/fas\/technical-support\/\">View Article<\/a><\/p>\n","protected":false},"author":59497,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"bricks_content":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support - Failure Analysis Society<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.asminternational.org\/fas\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support - Failure Analysis Society\" \/>\n<meta property=\"og:description\" content=\"Technical Support Technical assistance is just a click away!\u00a0 Do you have a general website inquiry? 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