{"id":15258,"date":"2024-10-14T19:14:47","date_gmt":"2024-10-14T23:14:47","guid":{"rendered":"https:\/\/staging.asminternational.org\/hts3-new\/ipsen-usa-launches-service-hub-model-for-improved-customer-support\/"},"modified":"2024-10-14T23:14:47","modified_gmt":"2024-10-14T23:14:47","slug":"ipsen-usa-launches-service-hub-model-for-improved-customer-support","status":"publish","type":"post","link":"https:\/\/www.asminternational.org\/ims-new\/ipsen-usa-launches-service-hub-model-for-improved-customer-support\/","title":{"rendered":"Ipsen USA launches service HUB Model for improved customer support"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Ipsen USA, Cherry Valley, Illinois, announced the launch of its new Service HUB model, aimed at enhancing customer support across the United States. The HUB system, developed over the past two years under the leadership of Ipsen Global CEO Geoffrey Somary and currently overseen by Chief Service Officer John Dykstra, is now fully operational across the Midwest and Southeastern regions.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The HUBs are designed to offer quicker response times, with dedicated teams that provide tailored service for customers in close geographic proximity. This model allows Ipsen to optimize service efficiency, reducing downtime for heat-treating operations and improving customer experience.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In addition to benefiting customers, the HUB model also enhances the work-life balance of Ipsen\u2019s Field Service Engineers (FSEs) by reducing travel time. The initiative is led by Lu Chouraki, Manager of Business Development, who emphasized the goal of minimizing response times and improving support for customers facing operational outages.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This strategic shift reflects Ipsen\u2019s commitment to service excellence, offering personalized, regional expertise that both empowers its team and delivers enhanced support to customers.<\/span><\/p>\n<p><a href=\"https:\/\/ipsenglobal.com\/knowledge-center\/ipsen-usa-introduces-service-hub-model-to-enhance-customer-support\/\"><span style=\"font-weight: 400\">Read further here.\u00a0<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ipsen USA, Cherry Valley, Illinois, announced the launch of its new Service HUB model, aimed at enhancing customer support across the United States. The HUB system, developed over the past two years under the leadership of Ipsen Global CEO Geoffrey Somary and currently overseen by Chief Service Officer John Dykstra, is now fully operational across [&hellip;]<\/p>\n","protected":false},"author":59508,"featured_media":15259,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[489,558,555,449,475,476,440,441,653],"tags":[],"class_list":["post-15258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-annealing","category-coating-systems","category-environments","category-equipment","category-furnace-atmospheres","category-furnaces-and-equipment","category-news","category-news-articles","category-types-of-coatings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ipsen USA launches service HUB Model for improved customer support - International Metallographic Society - New<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ipsen USA launches service HUB Model for improved customer support - International Metallographic Society - New\" \/>\n<meta property=\"og:description\" content=\"Ipsen USA, Cherry Valley, Illinois, announced the launch of its new Service HUB model, aimed at enhancing customer support across the United States. 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