{"id":480,"date":"2022-10-11T11:52:33","date_gmt":"2022-10-11T11:52:33","guid":{"rendered":"https:\/\/staging.asminternational.org\/ims\/?page_id=480"},"modified":"2023-02-14T18:25:07","modified_gmt":"2023-02-14T18:25:07","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.asminternational.org\/ims\/about\/contact-us\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h2>Technical Support<\/h2>\n<p><strong>Technical assistance is just a click away!\u00a0<\/strong><\/p>\n<p>Do you have a general website inquiry? Please contact ASM International Member Services by email at <a href=\"mailto:memberservicecenter@asminternational.org\">MemberServiceCenter@asminternational.org<\/a> or via phone at 440.338.5151, ext. 0.<\/p>\n<p>Are you having technical problems with our website community? Please email our Website Technical Support staff at <a href=\"mailto:ASMWebsiteSupport@asminternational.org\">ASMWebsiteSupport@asminternational.org<\/a> for assistance.<\/p>\n<p class=\"bold\"><strong>Web Browsers<\/strong><\/p>\n<p>ASM recommends the following browsers for use on ASM and affiliate websites:<\/p>\n<ul style=\"margin-left: 40px;\">\n<li><a href=\"http:\/\/www.microsoft.com\/windows\/internet-explorer\/default.aspx\" target=\"_blank\" rel=\"nofollow noopener\">Microsoft Internet Explorer<\/a> 9.0 or higher<\/li>\n<li><a href=\"http:\/\/www.mozilla.com\/en-US\/\" target=\"_blank\" rel=\"nofollow noopener\">Firefox<\/a> 22.0 or higher<\/li>\n<li><a href=\"http:\/\/www.apple.com\/safari\/\" target=\"_blank\" rel=\"nofollow noopener\">Apple Safari<\/a> 5.0.6 or higher<\/li>\n<li><a href=\"http:\/\/www.google.com\/chrome\" rel=\"nofollow\">Google Chrome <\/a>30 or higher<\/li>\n<\/ul>\n<p><strong>ASM Website Performance<\/strong><\/p>\n<p>Our website is feature-rich with images and full-text documents (Adobe PDFs). To check the performance of your internet service provider, please select one or more of the performance server locations using the SpeedTest link below. A download speed of at least 768kbps indicates a broadband (or higher) connection.<\/p>\n<ul>\n<li><a href=\"http:\/\/www.speakeasy.net\/speedtest\/\" target=\"_blank\" rel=\"nofollow noopener\"><img decoding=\"async\" style=\"border-width: 0px; border-style: solid; width: 100px; height: 35px;\" src=\"https:\/\/i.pinimg.com\/originals\/14\/bd\/71\/14bd7152548be0bbf1ced9d20ef5b90f.jpg\" alt=\"Speakeasy Speed Test\" \/><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>ASM Search &#8211; Autocomplete<\/strong><\/p>\n<p>We recently added an &#8220;autocomplete&#8221; feature on our website search. As you type in the search box, you can find information quickly by seeing search predictions that might be similar to the search terms you&#8217;re typing. If you click on a search prediction, you do a search using that prediction as your search term.\u00a0 This is designed to save you time searching against the vast amount of content on our website.<\/p>\n<p>The search queries that you see as part of Autocomplete are a reflection of the search activity of users and the content of web pages. Autocomplete predictions are automatically generated by an algorithm without any human involvement, based on a number of objective factors, including how often past visitors have searched for a term. If no predictions appear for a term or phrase, it could be because the search term is not popular enough.<\/p>\n<p>If you see an offensive Autocomplete prediction, please <a href=\"mailto:support@asminternational.org?subject=ASM%20Website%20Search%20Prediction%20-%20Offensive%20Prediction%20Submission&amp;body=Please%20tell%20us%20what%20words(s)%20you%20entered%20in%20the%20search%20box%20and%20what%20was%20the%20offensive%20prediction%20that%20was%20shown.%0A%0A\">email us<\/a> and we&#8217;ll use your report to improve preductions for future visitors.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Technical Support Technical assistance is just a click away!\u00a0 Do you have a general website inquiry? Please contact ASM International Member Services by email at MemberServiceCenter@asminternational.org or via phone at 440.338.5151, ext. 0. Are you having technical problems with our website community? Please email our Website Technical Support staff at ASMWebsiteSupport@asminternational.org for assistance. Web&#8230; <a class=\"view-article\" href=\"https:\/\/www.asminternational.org\/ims\/about\/contact-us\/technical-support\/\">View Article<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":23,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-480","page","type-page","status-publish","hentry"],"bricks_content":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support - International Metallographic Society<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.asminternational.org\/ims\/about\/contact-us\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support - International Metallographic Society\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Technical Support Technical assistance is just a click away!\u00a0 Do you have a general website inquiry? 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