ASM Technical Support

Technical Support 

Technical assistance is just a click away! 

Do you have a general website inquiry? Please contact ASM International Member Services by email at or via phone at 440.338.5151, ext. 0.

Are you having technical problems with our website community? Please email our Website Technical Support staff at for assistance. 

Web Browsers

ASM recommends the following browsers for use on ASM and affiliate websites:

ASM Website Performance

Our website is feature-rich with images and full-text documents (Adobe PDFs). To check the performance of your internet service provider, please select one or more of the performance server locations using the SpeedTest link below. A download speed of at least 768kbps indicates a broadband (or higher) connection.

  • Speakeasy Speed Test

ASM Search - Autocomplete

We recently added an "autocomplete" feature on our website search. As you type in the search box, you can find information quickly by seeing search predictions that might be similar to the search terms you're typing. If you click on a search prediction, you do a search using that prediction as your search term.  This is designed to save you time searching against the vast amount of content on our website.

The search queries that you see as part of Autocomplete are a reflection of the search activity of users and the content of web pages. Autocomplete predictions are automatically generated by an algorithm without any human involvement, based on a number of objective factors, including how often past visitors have searched for a term. If no predictions appear for a term or phrase, it could be because the search term is not popular enough.

If you see an offensive Autocomplete prediction, please email us and we'll use your report to improve preductions for future visitors.