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Managing the Unpredictable – A Business Model for Failure Analysis Service

Author: C. Boit, K. Scholtens, R. Weiland, S. Görlich, D. Schlenker, TUB Berlin University of Technology   |   Document Download   |   Product code: ZMEFA2011P627

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This article presents a complete business model for Failure Analysis (FA) as a high tech provider in the world of microelectronics. It starts with the definitions of a business process, and analysis flows as foundation are discussed. Then, a Key Performance Indicator (KPI) based operation is developed. The implementation of such a model in a FA lab is discussed with the interdependencies of workload and cycle times - the pipeline management. This opens the path to quantitative target setting agreements with the customers. A complete system builds a database that can calculate all the parameters for a FA lab tailored exactly to the demand of the customer. Such a database acts as a reference lab and represents best FA practice.
  • From: Microelectronics Failure Analysis, Desk Reference Sixth Edition
  • Published: October 01, 2011
  • Pages: 8
  • Review Type: Peer reviewed