Ipsen, Cherry Valley, IL, has announced the launch of its Field Service Engineer (FSE) Academy, a 20-week training program aimed at strengthening the Ipsen Customer Service (ICS) Team. The program includes both classroom instruction at the company’s TDC facility in Cherry Valley, Illinois, and hands-on field training with veteran technicians. While primarily designed for new hires, experienced engineers can also participate, with regional service managers directing them to specific modules based on their skill level assessments.
The academy will focus on the fundamentals of vacuum furnace repair, giving technicians a comprehensive understanding of Ipsen’s equipment and customer applications. Technical Training Lead Cavan Cardenas noted, “From day one, we want our technicians to grasp how our products work and their purpose in the field.”
In addition to technical training, the program will develop soft skills and address the demands of a service-driven role, preparing recruits for a dynamic, on-the-road service environment.
